Privacy Policy

1. Introduction

Royal Mount Limousine ("we," "our," or "us"), operating from 1552 rue des Bassins, Montréal, QC, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website at royalmountlimousine.com, or contact us. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25 (Act to Modernize Legislative Provisions as Regards the Protection of Personal Information).

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: name, email address, phone number
• Booking details: pickup/drop-off addresses, travel dates and times, flight numbers
• Payment information: processed securely through our payment processor (we do not store full card numbers)
• Corporate account information: company name, billing address, authorized contacts
• Communications: messages, emails, or phone call records with our team

2.2 Information Collected Automatically

• Log data: IP address, browser type, pages visited, time spent on pages
• Cookie data: see our Cookie Policy for full details
• Device information: device type, operating system, referring URLs

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your transportation bookings
• Dispatch and coordinate your assigned chauffeur
• Monitor flights and adjust pickup times accordingly
• Process payments and issue invoices
• Manage corporate accounts and produce usage reports
• Send booking confirmations and service-related communications
• Respond to inquiries and provide customer support
• Improve our services, website, and user experience
• Comply with legal obligations under Canadian and Quebec law

We will only send you marketing communications if you have explicitly opted in. You may unsubscribe at any time.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Assigned chauffeurs: Name, pickup location, and contact number only — required to complete your service
• Payment processors: Secure third-party processors to handle payment transactions
• Corporate clients: Trip reports and usage summaries as agreed in your corporate account terms
• Legal authorities: When required by law, court order, or to protect our legal rights
• Technology providers: Booking software, fleet management, and communication platforms bound by confidentiality

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Booking records: 7 years (for accounting and legal compliance)
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months
• Inactive account data: Deleted after 3 years of no activity

6. Your Rights

Under PIPEDA and Quebec Law 25, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for non-essential data processing
• Request deletion of your personal information (subject to legal retention requirements)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at contact@royalmountlimousine.com.

7. Data Security

We implement industry-standard technical and organizational security measures including SSL/TLS encryption, access controls, regular security audits, and staff training on data protection. However, no method of transmission over the internet is 100% secure.

8. Cookies

We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for full details.

9. Our Mobile Applications (Rider & Driver Apps)

Royal Mount Limousine operates two companion mobile apps that connect to the same booking system as this website: the Rider app (for booking, tracking, and managing your trips) and the Driver app (for chauffeurs providing service on our platform). This section explains what additional information each app collects and why it is required for the app to function.

9.1 Rider App — Information We Collect

• Location: used while the app is open to show your position on the map, calculate accurate pickup/drop-off routes and pricing, and help your chauffeur locate you. This is required for the booking and live-tracking features to work.
• Camera & Photo Library: optional, used only if you choose to take or upload a profile picture.
• Push Notifications: booking confirmations, driver-assigned / en-route / arrived alerts, and trip status updates.
• Account & Booking Data: name, email, phone number, pickup/drop-off addresses, flight numbers, trip history, and loyalty points balance.
• Payment Information: processed securely through Stripe (including Apple Pay / Google Pay where available); we do not store your full card number on our servers.
• Sign in with Apple: optional alternative to email/password sign-up, used only for account authentication.

9.2 Driver App — Information We Collect

• Location (including background, while on duty): required continuously while you are online/on duty so we can dispatch nearby trip offers, calculate ETAs, and track trip progress in real time for rider safety and support. Location is not collected while you are off duty.
• Camera & Photo Library: to take or upload your profile picture.
• Push Notifications: new trip offers, dispatch alerts, and schedule changes — required so you can receive and accept trip requests promptly.
• Professional & Compliance Data: driver's license number and expiry, chauffeur permit number and expiry, and background-check status — required to verify your eligibility to operate as a professional chauffeur under applicable Quebec transportation regulations.
• Vehicle Information: make, model, year, license plate, and insurance/registration/inspection expiry dates — required for fleet compliance and rider safety.
• Payout Information: bank account, PayPal, Stripe, or Wise account details — required to pay out your trip earnings. Payout details are used solely for processing payments and are never shared beyond that purpose.
• Earnings Data: trip-level gross fare, commission, and net earnings, plus payout history, shown to you in the app.
• Rating, Bio & Languages: your passenger-facing rating, total completed trips, spoken languages, and optional bio.

9.3 Why These Permissions Are Needed

Each permission above is tied to a specific feature: location powers routing, dispatch, and live tracking; camera/photo library powers profile pictures; push notifications power real-time trip and dispatch alerts. You can disable a permission at any time in your device's Settings, but doing so may prevent the related feature (for example, dispatch or live tracking) from working correctly.

9.4 Shared Backend

Both apps connect to the same Royal Mount Limousine systems as this website. Data collected through the apps is subject to the same collection purposes, sharing practices, retention periods, and rights described elsewhere in this Privacy Policy (Sections 3–6).

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests: